• Program Strategies, Planning, Design
• MDF, Commitments, Plan-Based Programs
• Help-Line Advertising Compliance
• Incentive, Loyalty Program Management
• Customer Service Prior-Approval Processing
• Trade Rebates and Consumer Rebates
• Co-op Advertising Claims Processing
• Ad Scanning, Competitive Analysis
• Online Prior-Approvals, Claim Submissions and Reporting
• Online Ad Building with Media Buying
• Real-Time Websites with Modular Components
• Technological Capabilities and Custom Software

• Print

At Co-Optimum Marketing Support Services, we believe in the lost art of personalized customer service. Technology drives the process, but it’s our people who fulfill our commitments and our promise of building even stronger relationships between your company and your channel members.

Appropriate technology is critical, but it does NOT replace the assuring voice on the other end of the phone that understands, and wants to help solve whatever problem may exist. That’s the quality of Co-op / MDF customer service your channel members will experience from Co-Optimum Marketing Support Services.

As a testament of the quality of our customer service, our clients don’t even require us to identify ourselves as an outside vendor.

As a Co-Optimum client, your program will benefit from a highly experienced and fully trained Co-Optimum Account Team that is completely dedicated to your program. Your Co-Optimum Team will answer your program-dedicated toll-free Help-Line and will respond to emails sent to your program-dedicated email address.

As a testament of the quality of our customer service, our clients don’t even require us to identify ourselves as an outside vendor. We treat your channel members as if they’re our customers - with respect, timeliness, consistency, and accuracy.